PRIVACY POLICY.
This Privacy Policy explains how Krystle Gohel, trading as DoodleMood Art, collects, uses and protects your personal information when you visit www.doodlemood.art, place an order, join the mailing list or contact me.
1. WHO I AM
Krystle Gohel, trading as DoodleMood Art, is responsible for deciding how your personal information is used and is the data controller for the purposes of UK data protection law.
Email: doodlemoodart@gmail.com
Website: www.doodlemood.art
2. INFORMATION I MAY COLLECT
Depending on how you use the Website, I may collect:
• Your name
• Your email address and telephone number
• Your billing and delivery address
• Details of orders, returns and payments
• Information you provide when requesting a commission or customised item
• Messages and other correspondence
• Your mailing list preferences
• Your IP address, browser, device and general location information
• Information about how you use and interact with the Website
• Cookie and analytics information
I do not directly receive or store your complete debit or credit card details. Payments are handled securely by the payment provider selected at checkout.
3. HOW I COLLECT YOUR INFORMATION
I may collect information when you:
• Place an order
• Create or use a customer account
• Contact me through the Website, email or social media
• Request a commission or customised product
• Join the mailing list
• Enter a competition or promotion
• Submit a return or customer service request
• Browse or interact with the Website
Some technical information is collected automatically through cookies and similar technologies.
4. HOW I USE YOUR INFORMATION
I may use your information to:
• Process and fulfil orders
• Take payment and issue refunds
• Arrange production, delivery and returns
• Respond to enquiries and provide customer support
• Manage commissions and customised orders
• Send order confirmations and service updates
• Maintain business, accounting and tax records
• Prevent fraud and protect the security of the Website
• Understand how the Website is being used and improve its performance
• Send marketing emails when I have your consent or another lawful basis to do so
• Comply with legal and regulatory obligations
5. LAWFUL BASES
I process personal information using one or more of the following lawful bases:
Contract: When the information is needed to process an order, provide a product or service, arrange delivery or respond to a request made before entering into a contract.
Legal obligation: When information must be retained or used to comply with tax, accounting, consumer protection or other legal requirements.
Legitimate interests: When reasonably necessary to operate and improve the business, prevent fraud, protect the Website, provide customer service or establish and defend legal claims.
Consent: When you have agreed to receive marketing communications or allowed nonessential cookies. You may withdraw your consent at any time.
6. PAYMENTS
Payments are processed by secure third party payment providers, which may include Wix Payments and PayPal.
These providers process payment information under their own privacy policies. DoodleMood Art does not directly store your full payment card details.
7. WHO I SHARE INFORMATION WITH
I only share personal information when it is necessary to operate the Website, fulfil an order or comply with the law.
Recipients may include:
• Wix, which hosts the Website and provides ecommerce services
• Payment providers, including Wix Payments and PayPal where applicable
• Gelato and other trusted production or fulfilment partners
• Postal services and delivery companies
• Email and marketing service providers
• Website analytics and security providers
• Accountants, legal advisers or insurers
• HM Revenue & Customs, regulators or other authorities where legally required
Only the information required to perform the relevant service will be shared.
I do not sell or rent personal information.
8. INTERNATIONAL DATA TRANSFERS
Some service providers may store or process information outside the United Kingdom.
Where personal information is transferred internationally, I rely on appropriate legal safeguards, such as an adequacy decision or approved contractual protections, where required.
9. EMAIL MARKETING
I may send news, product releases and other marketing emails if you have subscribed or where the law otherwise permits it.
You can unsubscribe at any time by selecting the unsubscribe link in an email or by contacting doodlemoodart@gmail.com.
Unsubscribing from marketing will not prevent you from receiving essential messages about an existing order.
10. COOKIES
The Website uses cookies and similar technologies to operate the shop, remember preferences, understand Website activity and, where permitted, support marketing.
Strictly necessary cookies are required for features such as the shopping basket, checkout, security and customer accounts.
Analytics, functionality and marketing cookies will only be used where the appropriate permission has been provided.
You can accept, reject or manage nonessential cookies through the cookie banner or settings available on the Website. You can also control cookies through your browser, although disabling essential cookies may prevent parts of the Website from working correctly.
11. HOW LONG INFORMATION IS KEPT
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected.
Order, payment and accounting records may normally be kept for up to six years to meet legal, tax and accounting obligations.
Customer enquiries and correspondence may normally be kept for up to two years after the last contact, unless they relate to an order, dispute or legal requirement that requires longer retention.
Marketing information is kept until you unsubscribe, withdraw your consent or the information is no longer required.
Some information may remain within secure backups for a limited period before being deleted.
12. HOW I PROTECT YOUR INFORMATION
I take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
The Website and its ecommerce systems are operated through trusted service providers using appropriate security measures. However, no online system can be guaranteed to be completely secure.
13. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, you may have the right to:
• Request access to your personal information
• Ask for inaccurate or incomplete information to be corrected
• Ask for your information to be deleted
• Ask for the use of your information to be restricted
• Object to certain uses of your information
• Request the transfer of information you provided
• Withdraw consent at any time where processing is based on consent
Some rights are subject to legal conditions or exemptions.
To exercise a right, email doodlemoodart@gmail.com. I may need to request information to confirm your identity.
You will not normally be charged for making a request.
14. COMPLAINTS
If you have concerns about how your information is being used, please contact me first so I can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office:
15. LINKS TO OTHER WEBSITES
The Website may contain links to other websites or social media platforms. Their privacy practices are controlled by their respective operators, and you should review their privacy information separately.
16. CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be updated when the Website, business practices or legal requirements change. The latest version will be published on this page.
Last updated: 27 September 2026